FAQs
What are your company contact details?
Coconutty Ltd is a registered company no. 7435343 England and Wales. Our website has been live since 2007 as can be seen on the internet's Wayback Machine (see https://web.archive.org/). We became a limited company in 2010 and we are honoured to have served over 10,000 customers so far. Coconutty orders are sent out from our West Yorkshire warehouse on a daily basis.
Email us at: info@coconutty.co.uk
Coconutty Ltd. Reg. 7435343.
Tel: 0844 5003778
Why Coco-NUTTY!?
Revered throughout the tropical world as the "Tree of Life", it is a tree like no other, capable of feeding us, hydrating us and providing shelter through its bountiful array of diversity and expression.
How do I return or change an order?
If your order doesn't meet your expectations please contact us right away and we will do everything possible to put things right. Please see Returns section.
Coconut Oil FAQs:
What is Virgin Coconut Oil and why has it been called 'the healthiest oil on earth'?
Virgin coconut oil is unrefined oil extracted from fresh coconuts. It is not refined, bleached or deodorised (RBD). Virgin coconut oil does not contain any trans fatty acids or cholesterol. Virgin coconut oil is known as a lauric oil, due to its high proportion of lauric acid (about 50%), or an MCT oil due to its high proportion of medium-chain triglycerides (about 65% of which lauric acid is one). The medium-chain fatty acids found in virgin coconut oil have been shown to be digested easily within the body. Millions of people use coconut oil as a skin moisturiser and conditioner for their hair, invariably in countries where people have glowing skin and strong, silky hair. There is an abundance of information in books and on the internet about the properties of this most amazing oil.
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How do I take the oil?
In the Philippines it is commonly taken by the spoonful. Use in smoothies, as a spread or for cooking, simply replace your other cooking oil with virgin coconut oil .....your food will taste so much better.
Since coconut oil solidifies when the temperature drops below 24C, it can be used to replace butter or margarine. Try it on crackers or jacket potatoes.
What are the differences between brands of Virgin Coconut Oil?
There are a variety of different production and packaging methods which can affect the quality and nutritional content. The origin, maturity and freshness of the coconuts also makes a difference. Many terms are used to refer to the various production processed eg. cold-pressed, cold-processed, ANH, expeller-pressed, centrifuged.
Why don't you supply "Extra virgin"?
What is it? Even the people who sell it don't know. It is just a marketing strategy to try and convince the buyer that their oil offers something other oils don't. "Extra virgin" is a term borrowed from the olive oil industry, where there are distinct differences between virgin olive oil and extra virgin olive oil; this is definitely not the situation with VCO.
Maybe we should call our oil "Coconutty Extra Virgin Coconut Oil" ......would it be honest or ethical?
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What makes virgin coconut oil a good alternative to butter or margarine?
As a spread it tastes delicious! Unlike butter, virgin coconut oil does not contain cholesterol or animal products. Unlike margarine, virgin coconut oil is not a manufactured food and does not contain trans-fats and is not partially hydrogenated or interesterified like margarine - it's just a pure oil pressed from fresh coconuts. An added benefit is that virgin coconut oil is made up of medium-chain fatty acids which are known to be more easily and quickly digested than the long-chain fatty acids found in butter, margarine and even olive oil.
What makes virgin coconut oil ideal for cooking?
Coconut oil's natural saturate content makes it able to withstand high heat so it's a good plant-based and cholesterol-free replacement to animal fats when it comes to cooking.
Will my food taste of coconut when I use it as a cooking oil?
Just as olive oil lends a slight taste of olives in cooking, so virgin coconut oil lends a mild taste of coconut. A good virgin coconut oil brings out the best in whatever you're cooking, but if you wish to have less of the taste, here's a tip: before adding ingredients, leave the coconut oil on a low to medium heat for two to three minutes to dissipate the flavour.
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Does coconut oil need to be refrigerated, and what is the shelf life?
We don't advise refrigerating it, as it will become too solid to dispense. In the UK it is best stored at ambient room temperature. The oil may liquefy on warm days as temperatures rise above 24 degrees C and this is perfectly normal. In the tropics, the oil is almost always a liquid, hence it is generally referred to as ‘coconut oil' rather than ‘coconut butter'. The shelf life is over 12 months. Even after the jar is opened, it will last many months providing it is kept in a dry place.
Is coconut oil the same as ‘MCT oil'?
Medium-Chain Triglyceride MCT oil is often derived from coconut oil, albeit refined coconut oil. It is sold as an energy boosting supplement, said to be more readily digestible than other oils. We recommend anyone using MCT oil to try Virgin Coconut Oil which is the natural home to MCTs.
Are your products RAW?
Eating raw and unprocessed foods can be beneficial to health. But what does the term "raw" mean when it's on a product label? There's no real definition so it can mean different things to different people. There are no regulatory bodies to inspect temperatures during manufacture and no certifications exist to define a product as "raw". Therefore because the term 'Raw' on labels is open to interpretation we avoid using it, in much the same way we don't use the word 'Extra' for our virgin coconut oil, because there's no definition.
Where can I buy your products?
Our online store at www.coconutty.co.uk and selected health food outlets.
Buyer Guarantee.
If for any reason your order doesn't meet your expectations please contact us straight away and we will do everything possible to put it right. Please see Returns section.
Thank you for your custom!