FAQs

What are your company contact details?

(see contact us page)

email info@coconutty.co.uk

Coconutty Ltd

Registered Office: 62 Bradford Road, Dewsbury, West Yorkshire, WF13 2DU.

Tel: 0844 5003778 (please leave a message and we will get back to you).

About Our Company

Coconutty Ltd is a registered company no. 7435343 England and Wales. Our website has been live continuously since 2007 as can be seen on the internet's Wayback Machine (see www.archive.org/web/web.php). We became a limited company in 2010 and we are honoured to have served over 10,000 customers so far. Coconutty orders are sent out from our Wakefield warehouse on a daily basis. We also wholesale to health shops, wholesalers, distributors and yoga/fitness studios.

Why Coco-NUTTY!?

Revered throughout the tropical world as the "Tree of Life", it is a tree like no other, capable of feeding us, hydrating us and providing shelter through its bountiful array of diversity and expression.

How do I return or change an order?

Please see Returns section.

 

Coconut Oil FAQs

What is Virgin Coconut Oil and why has it been called 'the healthiest oil on earth'?

Virgin coconut oil is unrefined oil extracted from fresh coconuts. It is not refined, bleached or deodorised (RBD). Virgin coconut oil does not contain any trans fatty acids or cholesterol. Virgin coconut oil is known as a lauric oil, due to its high proportion of lauric acid (about 50%), or an MCT oil due to its high proportion of medium-chain triglycerides (about 65% of which lauric acid is one). The medium-chain fatty acids found in virgin coconut oil have been shown to be digested easily within the body, converting quickly into energy rather than fat. Millions of people use coconut oil as a skin moisturiser and conditioner for their hair, invariably in countries where people have glowing skin and strong, silky hair. There is an abundance of information in books and on the internet about the properties of this most amazing oil.

How do I take the oil?

In the Philippines it is commonly taken by the spoonful. Use in smoothies, as a spread or for cooking, simply replace your other cooking oil with virgin coconut oil .....your food will taste so much better.

Since coconut oil solidifies when the temperature drops below 24C, it can be used to replace butter or margarine. Try it on crackers or jacket potatoes.

Buy organic virgin coconut oil

Are there differences between brands of Virgin Coconut Oil?

There are a variety of different production and packaging methods which can affect the quality and nutritional content. The origin, maturity and freshness of the coconuts also makes a difference. Many terms are used to refer to the various production processed eg. cold-pressed, cold-processed, ANH, expeller-pressed, centrifuged.

Why don't you supply "Extra virgin"?

What is it? Even the people who sell it don't know. It is just a marketing strategy (used to great effect by companies in the Philippines and the US), to try and convince the buyer that their oil offers something other oils don't. "Extra virgin" is a term borrowed from the olive oil industry, where there are distinct differences between virgin olive oil and extra virgin olive oil; this is definitely not the situation with VCO.

Maybe we should call our oil "Coconutty Extra Virgin Coconut Oil" ......would it be honest and ethical?

Buy organic virgin coconut oil

Why is virgin coconut oil a good alternative to butter or margarine?

As a spread it tastes delicious! Unlike butter, virgin coconut oil does not contain cholesterol. Unlike margarine, virgin coconut oil is not a manufactured food and does not contain trans-fats and is not interesterified like margarine - it's just a pure oil pressed from fresh coconuts. An added benefit is that virgin coconut oil is made up of medium-chain fatty acids which are known to be more easily and quickly digested than the long-chain fatty acids found in butter, margarine and even olive oil.

What makes virgin coconut oil ideal for cooking?

Coconut oil's natural saturate content makes it able to withstand high heat so it's a good plant-based replacement to animal fats (with the bonus of being cholesterol free) and even olive oil. Although the most nutrients are to be had in raw form, for example as a cold spread, off the spoon or in smoothies, most of its nutrients remain intact even at high temperatures.

Buy organic virgin coconut oil  

Will my food taste of coconut when I use it as a cooking oil?

Just as olive oil lends a slight taste of olives in cooking, so virgin coconut oil lends a mild taste of coconut. A good virgin coconut oil brings out the best in whatever you're cooking, but if you wish to have less of the taste, here's a tip: before adding ingredients, leave the coconut oil on a low to medium heat for two to three minutes and much of the flavour will dissipate.

Does the oil need to be refrigerated, and what is the shelf life?

We don't advise refrigerating it, as it will become too solid to dispense. In the UK it is best stored at ambient room temperature. The oil may liquefy on warm days as temperatures rise above 24 degrees C and this is perfectly normal. In the tropics, the oil is almost always a liquid, hence it is generally referred to as ‘coconut oil' rather than ‘coconut butter'. The shelf life is over 12 months. Even after the jar is opened, it will last many months providing it is kept in a dry place.

Is coconut oil the same as ‘MCT oil'?

MCT stands for Medium-Chain Triglycerides. MCT oil is often derived from coconut oil, albeit refined coconut oil. It is sold as an energy boosting supplement, said to be more readily digestible than other oils. We recommend anyone using MCT oil to try Virgin Coconut Oil which is nature's home to MCTs.

Are your products RAW?

There is no recognised definition of the word “raw” and there are no raw regulations or certifications or inspections. This is unlike the term “organic”, which IS highly regulated and inspected from the farms to the production facilities to the storage facilities. Temperature claims are virtually impossible to corroborate, and there are no independent bodies checking temperatures and no inspections or certifications exist.  So many times in the natural products industry we have seen “raw” products turn out to be not so raw after all (agave?). To us, eating “raw” means eating direct from the actual fruit or seed. Therefore we prefer to not make “raw” claims – no matter how appealing that sounds to consumers. At the end of the day you could say our products are raw, depending on your own definition.

 

COCONUT WATER FAQs

Coconut Water - from concentrate?

Some coconut water brands use concentrate. We don't and won't sell brands made from concentrate, for the following reasons: Concentrates are made by taking a juice, heating it to a very high temperature and evaporating off the water. This leaves a thick syrup that's a small proportion of the original volume (as low as 12%). When the drums of concentrate travel then arrive at their destination, water is added to restore the juice to its original volume. As a result a concentrated juice may taste 'cooked', so flavouring is added - yes, coconut flavouring (see ingredients). Is it eco friendly to use concentrate? If concentrate is shipped in drums from several countries to a country for water adding (e.g. the USA), then shipped out to other countries for resale, then that's a lot of shipping around! Better in our opinion to have the pure coconut water bottled at source then make one trip. We'll never sell coconut water from concentrate at Coconutty. The whole idea of boiling coconut water and reconstituting it is not for us.

Where can I buy your products?

You can buy coconut oil and coconut water at www.coconutty.co.uk and selected health food outlets.