Welcome! Orders Dispatched Within 24hrs. Free UK Delivery Over £39. Customer Service 0844 5003778.

Your Delivery Options

Super Saver Delivery

£3.95 (or Free Super Saver delivery when you spend £39)

This is a no-rush option with delivery time of 4 to 7 working days from order date.

Standard Delivery

£4.95

Delivery time is 2-3 working days* from order date.

Deliveries to remote locations (including highland or island addresses) may take 2 days longer.

Express Delivery

£8.95

Delivery time is 1-2 working days from order date*.

Deliveries to remote locations (including highland or island addresses) may take 2 days longer.

Free delivery is now available on all orders over £39, please see below.

When Order Total Over £39 (Any size of order over £39):

FREE Super-Saver Delivery (4-5 business days)
Standard Delivery £4.95 (2-3 business days)
Express Delivery £8.95 (1-2 business days)

When Order Total Under £39:

No-Rush delivery £3.95 (4-5 business days)
Standard Delivery £4.95 (2-3 business days)
Express Delivery £8.95 (1-2 business days)

Highlands and Islands: Deliveries to remote locations (including highland or island addresses) may take up to 2 days longer.

All stock is dispatched on a daily basis from our warehouse in West Yorkshire via Royal Mail and Parcelforce. We do not use drop-shipping or third party services.

Your order will be shipped once:
i) Payment has been approved.
ii) The delivery/billing address has been verified.
iii) If you have ordered an item which is out of stock it will be delivered once new stock arrives at our warehouse.

In calculating when your order will arrive, start with the day in which all three of these prerequisites have been met and count only business days thereafter. Any items out of stock will be notified within 3 days and an alternative or full refund offered.

We are only able to deliver to the billing address of the credit or debit card.

UK mainland deliveries only. Coconutty.co.uk serves the UK only. We can put you in touch with Coconut specialists in France and Austria if you are in Europe.

Cancellation
You can cancel or amend any order placed with Coconutty.co.uk, provided that the order has not yet been dispatched. If the order you want to cancel has been dispatched, you will need to wait until the order is delivered to you before you can cancel the order. You can then return the order to Coconutty for a refund. Please see the Returns section on this website. Coconutty Ltd reserves the right to cancel and refund any order at its discretion.

Compensation for late delivery

We will refund any extra delivery cost you have paid over and above the 'super-saver' option if your order has not arrived within the specified duration of your chosen delivery option which you selected at checkout when placing your order. Please note that dispatch happens on working days only, therefore orders placed after 1pm Friday are dispatched the following Monday.

How do I make a complaint?

If for any reason your order doesn't meet your expectations please contact us straight away and we will do everything possible to put it right. Please see Returns section.

Thank you for your custom.

 

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